What is The Employee Experience?

The Employee Experience is a broad concept that embraces how an employee feels about and responds to their place of work. You could think of it as the ‘customer experience’ for employees.

A remarkable and sustainable Employee Experience is the key to attracting and keeping top people and outperforming your competition.

If you believe that crafting a remarkable and sustainable Employee Experience should:

  • Boost your short and long-term productivity and profitability

  • Add significant value to your Social and Environmental initiatives

  • Use minimal cash and time investment

  • Become part of the business DNA and not the responsibility of one person or department...

...then we talk the same language


Susan Peters, Senior Vice President, Human Resources at General Electric says, ‘We define employee experience simply as seeing the world through the eyes of our employees, staying connected, and being aware of their major milestones.’

We are not all the same, so what works in one business does not necessarily work in another. That is where we offer unique insights gained from our own experience and research from University of California Berkeley, University of Wharton Pennsylvania, British Medical Journal, Action for Happiness, Stanford Graduate School of Business, University of Warwick, University of Bath School of Management, Queens School of Business, the Gallup Organization, Wharton School, University of Pennsylvania; Watermark Consulting; Jacob Morgan, United Nations, Ohio State University’s Fisher College of Business, University of Missouri, University of North Carolina at Chapel Hill’s Kenan-Flagler Business School, University of Exeter, PwC, Deloitte, KPMG, EY.... 

What does the CEO of Starbucks have to say?

“We built the Starbucks brand first with our people, not with the consumers,” said CEO Howard Schultz. “Because we believed that the best way to meet and exceed the expectations of our customers was to hire and train great people, we invested in employees.”

Does this office work for all businesses?
Employee Experience Office Intelligent Design